We’ve had the pleasure of helping lots of people find their perfect property. Here’s what some of our previous clients have to say about working with us:

If you are looking to make your property stand out from the rest then look no further than Webb and James. The unique selling points that Webb and James have to offer really set them ahead of the completion and enabled us to showcase our home to its full potential securing us a quick sale. Lucy and Scott guided us through the entire process from start to finish offering a friendly yet professional service. House moves can be extremely stressful, however, with the support of Webb and James we didn’t feel alone. Thank you for all of your support over the last few months. Especially in the final stages with getting everything over the line. We couldn’t have done it without you!

Mr & Mrs Rodway-Hall, Lydney

Lucy (from Webb & James) is a “breath of fresh air” in the estate agent market and we were fortunate that the vendors of our new house had chosen her as their Agent. It was Lucy’s use of Facebook that alerted us to the house that we eventually ended up purchasing.

Our daughter saw the advert on her local Facebook feed and suggested that we take a look at the house. Lucy made herself available for “out of hours” viewing and always replied quickly to emails – even replying “same day” to emails sent to her at 7pm.  We were also impressed at the way that she chased us for feedback after our viewing.

Lucy has a very “personal” approach and during the few weeks that we were working with her, we got to know about her family.

We have recently both sold and purchased a property in the Ross on Wye and so have first-hand experience of the Estate Agent market in the area. There are online agents and the purchasers of our house felt that they saved an amount of money by using them but very nearly lost the sale when we found it impossible to get information once the offer was accepted. I guess “you get what you pay for”. Then the traditional agents that we have dealt with seemed slow to respond to changing expectations regarding customer service - and the use of social media.

So the arrival of someone like Lucy into this market, with her use of Social Media and Virtual Viewings, and a very modern attitude, is sure to bring major benefits for Buyers and Sellers alike.

Mr S Wilks

Excellent communication, support and advice throughout from the team. Would highly recommend.

Julia T & Mitchel T

I have been a self managing landlord for years but wanted to take a step back. I have to say that I wish I had done it sooner as Katie has been brilliant. I feel I still know what is going on thanks to updates through the portal and no longer have to worry about making mistakes or doing something wrong. Great service, thank you.

Tim H, Whitchurch

Really professional and friendly. I use the Rent Collect service as I live locally and can do most things myself but I really like having the back-up of qualified agents if I ever encounter a problem. Great service, thank you.

George M, Coleford

I contacted Katie for some refurbishment advice prior to letting out my property. She talked me through what would be needed and then project-managed the whole thing. She helped steer my choices to help create a low maintenance but attractive rental property. The contractors were so efficient that the property was ready and let out several weeks earlier than I thought so I had an extra month of rent!

Gillian C, Monmouth

Really pleased. I have managed to let my property through my phone! Great service, everything taken care of.

John G, Wyesham

What great service. As a first time landlord I was new to the whole letting process. Katie answered all my questions and queries no matter what time or day. I would really recommend you. Thank you.

Pam R, Monmouth

We first met Lucy when we popped our house on the market in 2014. She is a happy, pleasant , honest and dedicated Estate agent. Not your run of the mill but truly looking after her clients in a very professional and empathetic way. She kept us updated regularly. She was very supportive on the couple of occasions we were let down. Lucy is one in a million and incredibly trustworthy. We are happy to say we will shortly be using her help and services again

Amanda & David B C, Gloucestershire

Having had a property on the market for several months with very little interest shown, things made a dramatic change for the better when Lucy got on the case. Within a short period of time our property was in great demand to the extent that a bidding war got underway between several potential buyers. The net result was that Lucy was able to quickly weed out the time wasters and find for us a reliable buyer who, to add icing on the cake, offered us the full asking price. Not being one to sit back on her laurels, Lucy then turned her attention to the two new-build properties we wanted to buy where, almost immediately, she was able to secure both plots with a small deposit. Throughout the entire buying and selling process Lucy was in regular contact with us keeping us informed of every development and always displaying a lovely enthusiastic yet professional manner.

Mr G R, Gloucestershire

I don't normally write reviews but I'm so pleased that I've finally found a letting agent that really seems to be on my side that I want to recommend them. Firstly, Brendan helped me to rearrange the upstairs layout to create an extra bedroom and update the bathroom to fit in a shower. The rent I could then charge went up as did the capital value. It is an older style property so needs watching closely for maintenance and with my previous agent, I always worried about whether it was being looked after. I mentioned this to Brendan and he guided me through the creation of a regular maintenance schedule which is now all mapped out and costed so I know what will happen and when and how much it will cost to keep the property earning a top rent. Thank you! - I have found an agency that actually understands property! Really really happy - thank you.

Robert, Lydney

Lucy came to value our house for us and was so professional and helpful. Lucy provided us with some really good advice to further increase the value of our home and was very knowledgeable about the current market. I wouldn't hesitate to recommend this company to family and friends in the future.
Lisa, Newnham, Gloucestershire

As a first time landlord, I was not sure what to expect. After meeting Katie at the property, she quickly found some great tenants and guided me through the letting process step by step. A really professional service.

Charlie B, Redbrook

My oven broke on the day before Xmas-eve and I thought that would be it until New Year. Yet I called Katie and a new oven was installed the next day, all ready for Christmas dinner.  I cannot thank Katie and the team enough for always being there when we need them.

Mary C, Lydbrook

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